Operations Manager

About Surrey Security Services

Surrey Security Service Ltd is a premier and independent security service provider that operates across England and Wales. Our comprehensive coverage is marked by flexibility, where we never compromise on service standards. Our committed and amiable management teams are readily available to provide assistance and consistently go beyond expectations to deliver desired outcomes. This dedication aligns with the high standards we uphold, ensuring satisfaction for both our valued customers and our own stringent benchmarks..

Role Overview

We are seeking an experienced Operations Manager to join our growing security team. Reporting to the Operations Director, this role will oversee operations across the Country. It is a fast-paced and diverse position involving staff management, contract oversight, and operational leadership, Control room management, Staff rostering etc.

• Managing, motivating and training employees to deliver real value and the highest standards for themselves and our customers
• Developing strong relationships with our clients and conducting regular client meetings
• Using and supporting the collation of company data to quantify the service we provide
• Ensure compliance of company policies and procedures within your area, including Health and Safety and risk assessments
• Scheduling, organising and recruiting employees to the required levels to enable consistent a high-quality service to be provided

This role is ideal for someone with experience in security industry and having a blend of corporate, construction, educational, retail and hospitality sector experience, strong attention to detail, excellent people management skills, and a commitment to achieving excellence.

Key Responsibilities

• Employee Management: Lead, motivate, and train employees to ensure they provide high-quality service for both themselves and our customers.

  Client Relationship Management: Build and maintain strong client relationships and conduct regular client meetings.

  Data Management: Support and utilize company data (KPI/ SLA) to measure and improve the services provided.

  Compliance: Ensure compliance with company policies and procedures, including Health & Safety regulations and risk assessments.

  Staff Scheduling : Organize, schedule employees to meet operational needs and maintain service quality.

Role Requirements

• Proven Experience: Demonstrated success in leading and managing a team, with strong operational experience.

  Client & Customer Focus: Exceptional skills in managing client and customer relationships.

  Security Knowledge: Understanding of Retail Loss Prevention and Door Supervision practices.

  Communication & Organizational Skills: Excellent communication and organizational abilities.

  Flexibility: Willingness to work out-of-office hours as required.

  Technical Proficiency: Strong IT skills, including proficiency with Microsoft Office, apps, and scheduling systems (training provided on business-specific systems).

  Adaptability: Ability to handle changing priorities and demands.

  Licenses: Valid SIA License and a full UK driving license are required.

Additional Benefits

• Performance bonuses
• Fully expensed company car and fuel card
• Company pension scheme

License/Certification

– SIA DS/SG License: Required

Reference ID: Operations Manager 

Work Location: This role will require travel to various sites, and you must be available to work on-call or after hours if necessary.

Schedule: Weekend availability required